-
On this page you
will find many phone numbers and links designed to help you through
the difficulties sometimes encountered with computer ownership and
Internet connectivity.
- Please be in front of your computer, and have it turned on, when calling
- Please tell us your operating system ( Windows 95, Windows 98, etc.)
- Please be prepared to give a brief description of your computer's hardware, including modem type (US Robotics, Lucent, etc.), amount of RAM (Random Access Memory), and your processor speed
- Please provide as detailed a description as you can of your issue, including any odd behavior, the exact wording of any error messages, and/or any other indicating factor(s)
- Please be prepared to provide information regarding how long you have experienced the issue, what you were doing with the computer prior to the first instance, and any other helpful information
- Finally,
have a pen and paper ready to copy suggestions or
instructions we provide
Note: Before you call, check to make sure all your settings are correct. You can double-check them at the support web page
We at SPII.NET believe that most problems can be resolved at our support web page. We offer support for the following issues, Proper Dial up networking configuration, and proper email configuration using Internet Explorer and Outlook Express. If, however, you are unable to connect, can not properly configure your browser or e-mail reader after searching the help pages, please contact support. We're here Monday thru Friday 10am to 6pm, and Saturdays 10am to 2pm to assist you with most connectivity or configuration issues you may have.
NOTE: support cannot cover issues outside of connectivity or browser and e-mail configuration. For extended support, please use the links and phone numbers below.
For Technical Support, Please Call 1-330-385-7744
Or Email us at techsupport@spii.net
Before calling:
|
|
|
MANUFACTURER
|
SUPPORT
NUMBER
|
SUPPORT
SITE
|
| ACER |
|
|
|
Altos Support |
1-800-873-7255 | |
|
Power or Entra Support |
1-800-371-2237 | |
|
Aspire Support |
1-800-938-2237 | |
|
Fee-based Software Support |
1-900-555-2237 | |
|
Older systems (more than one year) |
1-408-434-6677 | |
| Apple |
|
|
| AppleCare Service | 1-800-767-2775 | |
| AST |
|
|
| AST and Century City Support | 1-888-855-7909 | |
| For Other Models | See Support Page | |
| Compaq |
|
|
| Technical Support | 1-800-652-6672 | |
| CTX |
|
|
| Technical Support | 1-626-581-2773 | |
| Dell |
|
|
| Technical Support | 1-888-560-8324 | |
| Gateway |
|
|
| Technical Support | 1-800-846-2301 | |
| Hewlett-Packard |
|
|
| Technical Support | 1-208-323-4663 | |
| IBM |
|
|
| Technical Support | See Support Page | |
| Micron |
|
|
| Technical Support | 1-888-349-6972 | |
| Customer Service | 1-888-642-7662 | |
| NEC |
|
|
| Technical Support | 1-800-632-4525 | |
| Quantex |
|
|
| Technical Support | 1-800-809-0349 | |
| Sony |
|
|
| Technical Support | 1-888-476-6972 | |
| Toshiba |
|
|
| Technical Support | 1-800-457-7777 | |
| Windows: | |
|
http://search.support.microsoft.com/kb/c.asp |
|
http://support.microsoft.com/directory/ |
|
http://support.microsoft.com/directory/faqs.asp |
|
http://support.microsoft.com/directory/onlinesr.asp |
| Apple: | |
|
http://www.info.apple.com/siteindex.taf |
|
http://www.info.apple.com/support/suptmfaq.html |
| Netscape: | |
|
http://help.netscape.com/ |